This position is required to be in our Linthicum, Maryland Headquarters 5 days per week.

Who we are:

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our member’s financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

What you will do:

The Deposit Operations Specialist is responsible for performing a variety of General Processing functions. The functions include, but are not limited to, IRA Processing, Decease Account Processing, Account Maintenance, Remittance Processing, Official Check Reconcilement, and various other functions related to deposit operations. This role works with minimal supervision to complete their tasks timely and proficiently. The Deposit Operations Specialist will complete cross-training within general processing and work closely with internal teams and credit union members.

The Deposit Operations Specialist adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform[MD3] the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A day in your life might include:

• Processes various account transactions which can include but not limited to posting payments, certificate of deposits, IRAs, decedent accounts, account inquiries, statement requests, and check copies.
• Responsible for receiving and processing all legal process documents including levies, subpoenas, garnishments, and attachments.
• Servicing of IRA accounts and transactions.
• Respond to inquiries from branches and counsel members in addition to internal departments for deposit related products and services that are in compliance with the general processing policies and procedures. Make exceptions, develop solutions, or offer alternatives when dealing with complex situations.
• Provides assistance to staff, conducts account research, identify and correct errors within transactions and work to ensure policy and procedures adherence.

Additional Responsibilities may include:

• Fulfills member requests submitted through Activity Manager/Move.
• Evaluates and resolves unique situations such as demanding or complicated member requests.
• Assists department with scanning and indexing of documents.
• Provides back-up to the Senior Deposit Operations Specialist to perform cross-functional duties as assigned, and provides On-the-Job training, testing, and monitoring of select vendor systems as needed.
• Understands new account process, audit accounts for CIP and new account exceptions to aid employees when needed.
• Additional job-related projects and duties as assigned by management.

What we need from you:

CoreCompetencies

• Takes personal responsibility for decisions, actions, failures and overall deliverables
• Utilizes oral and written communication to enhance relationships across the organization
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others
• Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance

Education Requirements

• Bachelor’s degree or equivalent experience preferred.

Experience Requirements

• At least 3 years of customer service, banking or financial experience required.
• At least 2 years of experience in legal, estate servicing, or IRA processes, preferred.

Business Acumen Requirements

• NCPC or CLP certification preferred.
• Intermediate knowledge of procedures and regulatory guidelines involving tax contributions.
• Working knowledge of state laws regarding estate services (Probate Laws) and legal processes as they pertain to Garnishments, Subpoena’s and Levies.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Handles multiple tasks simultaneously with a high degree of accuracy.
• Strong analytical, organizational, and time management skills.
• Strong communication skills, both verbal and written.
• Ability to communicate empathetically with members in a confident and professional manner.
• Ability to work collaboratively with a team and management as well as independently.
• Must secure and maintain confidential member information.

Physical Requirements

Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Must be able to lift up to 25 pounds

Compensation Information: Offers will be commensurate with experience and education.

• Budgeted Hourly Range: $21.35– $26.68

Other Compensation Includes:

• Annual corporate-wide incentive

We provide comprehensive benefits, with a focus on total well-being:

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...2025SECUBenefitsGuide.pdf

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.