Who we are:

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

What you will do:

The Manager, Real Estate Closing, will be an organized and passionate leader with strong team-building skills to direct and oversee the efforts of our team of closing professionals. This role will have experience in closing, post-closing, funding, or lending with a background in operations management. This role is responsible for service level agreement (SLA) management and reporting, intercompany relationships and the development of their team.

The Manager, Real Estate Closing, adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A day in your life might include:

• Ensures the closing team has the required resources to perform their daily job responsibilities.
• Manage closing employees’ attendance, production, work quality, conduct, development, and complete performance reviews. Assign daily work to the team to ensure all SLAs are met.
• Monitor active closing and post-closing pipelines for all Real Estate Originations; including retail and wholesale first mortgage lending, and Home Equity lending.
• Ensures compliance with Credit Union underwriting guidelines and regulatory requirements including but not limited to: HMDA, RESPA, Reg Z, Reg B, Fact Act, and Safe Act.
• Evaluate, identify and assist with implementing process improvements within the department or across departments to elevate loan quality, employee experience, service level agreements (SLAs) and member service.
• Complete quality assurance reviews to ensure completion and accuracy of the pre-closing and post-closing processes.
• Effectively communicates department updates and opportunities.

Additional Responsibilities may include:

• Keep informed of current industry standards, laws, regulations, and compliance.
• Resolve Closing related escalations.
• Responsible for closing specialist team’s final testing results during system upgrades and enhancements.
• Monitors overtime and team financial performance.
• Identify root cause of process deficiencies and provide solutions to staff and management.
• Additional job-related projects and duties as assigned by management.

What we need from you:

Education Requirements

• Bachelor’s degree or equivalent work-related experience

Experience Requirements

• 4 years of work experience in first mortgage operations.
• 3 years of management experience required.
• Proven ability to create rapport and build teams within a remote work environment.
• In-depth knowledge of closing practices, mortgage documentation, recording practices and title/abstract legalities preferred.
• Knowledge of applicable state and federal laws related to originating residential real estate loans along with FHA, VA, and Agency underwriting guidelines required.
• Strong organizational skills and attention to detail with excellent communication skills, both oral and written.
• Ability to prioritize tasks or projects to meet deadlines.
• Forward-thinking approach and flexibility in a changing environment.

Physical Requirements

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods
• Must be able to lift up to 25 pounds

Compensation Information: Offers will be commensurate with experience and education.This is a Grade G which has a salary range of $73,800 - $118,000, however, we typically hire at or below mid-point, which is $95,000 for this role.

Other Compensation Includes:

• Annual corporate-wide incentive

We provide comprehensive benefits, with a focus on total well-being:

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...2025SECUBenefitsGuide.pdf

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.

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