Who we are:

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our member’s financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

What you will do:

SECU is seeking a Commercial Loan Servicing Specialist. Although this position is mostly remote, but candidates will need to reside within commuting distance to our Linthicum, MD office to attend meetings at least one time per month and more often for training at the start of employment. The Commercial Loan Servicing Specialist is responsible for performing a wide range of functions related to servicing commercial loan and deposit products offered by the credit union. The role involves delivering professional, efficient, and courteous service to both internal and external members via phone, written communication, and in person. Additionally, the position requires effective communication with various departments to foster teamwork and ensure high-quality member service. The individual will also be responsible for processing member requests as needed to meet their needs and maintain satisfaction.

The Commercial Loan Servicing Specialist adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A day in your life might include:
Perform all necessary functions to provide accurate and timely service for commercial lending loan and deposit accounts. Functions include, but are not limited to:

• Accounting entries to record payments and loan advances
• Loan setup
• Generate and review of commercial loan documentation
• Assist with loan closing
• Order third party reports such as credit bureau and OFAC
• Follow up for expired insurance and receipt of recorded mortgages and UCC
• Payoff request processing
• Set up and debit of ACH for loan payments
• Preparation of payoff requests
• Maintenance of DDA accounts
• Perform all necessary functions to perfect SECU’s security interest on all loans secured by both real estate and non-real estate collateral
• Monitoring of construction loans. Maintain Loan Servicing service levels within established standards. Ensure compliance with all State and Federal regulations as well as SECU policies and procedures.
• This is not meant to be an exhaustive list and other duties and responsibilities will be required.

What we need from you:

Education and Experience Requirements

• High school diploma or equivalent experience required
• Minimum of 5 years’ experience in financial services or customer service industry required.
• Previous commercial loan servicing or loan origination experience preferred.
• Takes personal responsibility for decisions, actions, failures and overall deliverables
• Utilizes oral and written communication to enhance relationships across the organization
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance

Compensation Information: Offers will be commensurate with experience and education. Please Note: We typically hire at or below mid-point, which is $66,600 for this role.

• Salary: Min. $51,200– Max. $82,200

Other Compensation Includes:

• Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...2025SECUBenefitsGuide.pdf

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.